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We love helping our patients and answering any questions. Take a look at our frequently asked questions to see if you can get an immediate solution, or feel free to reach out to our team

Frequently Asked Questions

How long does delivery take


If everything is in stock, we can have it delivered to you same day for no charge.

What is compounding?


Compounding is when we create custom medication in our lab, made to meet patients unique unique needs. We can adjust things such as flavor, dosage strength, dosage form and more. You can learn more in our Custom Compounding page

Can I request a refill online or over the phone?


Yes! you can call the phone number of one of our locations here, or you can use our online prescription order form.

What is an ODB Deductible?


Under the ODB program, you pay a yearly set amount of up to $100 towards your drugs, called a deductible. You pay off your deductible by buying prescription drugs covered under the ODB. Once you pay the yearly deductible, you will pay up to the maximum ODB dispensing fee of $6.11 for each prescription drug. This fee is called a “co-payment.”
you can learn more here.

When does ODB deductible start?


ODB Deductible starts in the beginning of August every year. You can learn more here.

Can one of our pharmacists extend prescription?


Yes, under specific circumstances we can extend medication for the time between when your prescription is expiring and when you get a new one

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East Mall
Lake Shore
North York
Richmond hill

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